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Neuse Sport Shop
225 E New Bern Road
Kinston, NC 28503

Phone: 252.527.5058
contact@nssnc.com

Store Hours
Open 7 Days a Week
M 7:00am - 9:00pm
T 7:00am - 9:00pm
W 7:00am - 9:00pm
Th 7:00am - 9:00pm
F 7:00am - 10:00pm
Sat 7:00am - 9:00pm
Sun 7:00am - 9:00pm


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Neuse Sport Shop | Return Policy

Neuse Sport Shop Website Purchases - Return Policy

We want you to be fully satisfied with every item that you purchase from www.nssnc.com. If you are not satisfied with an item that you have purchased, you may return the item within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling, gift wrap, or other charges.

The item must be returned in new and unused condition, in original boxes, and with all paperwork, parts and accessories and original sales receipt to ensure full credit. If returning in-store, your ship confirmation email may also be required to ensure full credit in the form of a gift credit.

After 30 days, please contact the manufacturer directly.

Our Standard Return policies do not apply to all items. For a list of exceptions to our Standard Return policies and instructions on how to return these particular items please read our Return Exceptions policy.

Damaged or Defective Items

If you receive a damaged or defective item, contact a Customer Service Specialist Monday through Friday 8-4 EST within 10 days of delivery at 1.252.257.5058. Please be prepared to supply the Specialist with the order number and item number from your original confirmation e-mail, as well as your e-mail address and phone number. www.nssnc.com will make every reasonable effort to assist you with your return. If you do not contact Customer Service and return via mail, you are responsible for all return shipping charges.

If there is extensive damage to the carton upon delivery, contact a Customer Service Specialist immediately at 1.252.527.5058, Monday through Friday 8-4 EST. Please have your order number available when you call.

Ultimate return policy interpretation will be at the sole discretion of www.nssnc.com.

Standard Return Shipping

Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in new and unused condition, to ensure full credit.

Included a note explaining the reason for the return.

Before sending your return shipment, please remove all extra labels from the outside of the package. Send the return package to the following address (unless your packing slip directs otherwise):

www.nssnc.com

Returns Department

225 E. New Bern Rd.

Kinston, NC 28504


All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.

It is recommended that you use FedEx or Insured Parcel Post for your return.

Keep the Return Tracking Number for your return package to monitor delivery status.

To receive credit, items must be returned within 30 days of delivery.

You can expect a refund in the same form of payment originally used for the purchase, within 30 days of our receiving the returned order.

Credit for gift returns will be issued to the original purchaser.

Our general Return Policy does not apply to all items. If you have questions contact our Customer Service Specialist immediately at 1.252.527.5058, Monday through Friday 8-4 EST.

In-store Return of items purchased on-line

You have the option of returning your purchase in-store. Returns made in-store will be issued a gift credit for merchandise only. To ensure full credit and a speedy transaction:

Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in new and unused condition, to ensure full credit.

Please bring your packing slip and ship-confirm email to ensure credit.

To receive credit, items must be returned within 30 days of delivery.

Manufacturer's Warranties

Many of the items that are sold on www.nssnc.com come with a manufacturer's warranty. For additional information on the manufacturer's warranty for a specific product, contact the manufacturer directly.

Ultimate return policy interpretation will be at the sole discretion of www.nssnc.com.